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Delivery options - Sweden
Packages under 20 kg are delivered with Postnord to the nearest delivery point. Enter your mobile phone number for SMS notification for faster handling, or wait for an avi in the mailbox. Packages or goods over 20 kg or 150 cm are delivered with DHL Home Delivery during the day, weekend, and weekdays between 9.00-16.00. Delivery takes place to the street; bearing service is not included. DHL contacts you to book delivery, and delivery takes place within a three-hour interval. Please note that it is impossible to decide more precisely the time for delivery and that island supplements may be added.
COLLECT IN STORE
We offer the opportunity to pick up your goods yourself in our store during opening hours (Mon-Fri 11:00-18:00, Sat 11:00-16:00, Sun 12:00-16:00) at Magasinsgatan 19 in Gothenburg. As soon as your goods are ready to be picked up, we will contact you by e-mail, SMS, or telephone.
COLLECT AT ARTILLERIET WAREHOUSE
Pick up the goods in our warehouse at Olof Asklunds gata 25, 421 30 Västra Frölunda, Monday-Friday 8.00-16.00 (closed for lunch 12:00-13:00). We will contact you by e-mail, SMS, or telephone when your goods are ready to be picked up.
FEE FOR FAILED DELIVERY ATTEMPT
In cases where parcels, letters, or pallets / larger parcels are returned to Artilleriet by the shipping company due to the customer/recipient 1) not redeeming parcels from the place of delivery; 2) has not been reachable on the given telephone number for notification; 3) refused to accept the delivery; or 4) provided incorrect name, address or contact information, Artilleriet will charge the customer a fee. For letters and packages, the fee is 300 SEK, incl. VAT and for pallet / larger packages to SEK 600 incl. VAT. In cases where DHL or Artilleriet have agreed with the recipient on the day and time for delivery, but he is not present at the time of delivery, an extra fee of SEK 300 incl. VAT will be added for a new delivery attempt.
Delivery time - Sweden
Stock items are goods that we usually have in stock for immediate delivery and are generally sent from us within 2-3 working days, which means that the delivery time from us to you usually is 2-4 working days. In the event of a large order intake or delivery delay from the supplier, these goods may, in some cases, have a longer delivery time. In such cases, we will notify you as soon as we have processed your order. Should there be particular reasons why the product is not delivered on time, you as a customer must notify us of this.
All items not available in our warehouse are counted as ordered items. All delivery times for ordered goods specified are approximate. We will get back to you if the delivery time for any reason should be longer than this.
ORDERS WITH GOODS WITH DIFFERENT DELIVERY TIMES
If you order several items with different delivery times on the same order, all items will be sent in one shipment when all items have arrived at our warehouse. If you want partial delivery, please get in touch with email@example.com. Additional fees may apply.
TRANSPORT DAMAGED GOODS
Upon receiving your package, if you discover that the consignment is visibly damaged during transport, this must be reported immediately to the shipping company; this applies both to home delivery and when you pick up the package from a representative. Suppose you discover during unpacking that the contents are damaged or missing goods. In that case, you as a customer are obliged to contact Artilleriet customer service no later than within three calendar days of receipt of goods with your order number and case number from the parcel representative. Contact our customer service to complain about the shipment with pictures of the damaged goods.