Delivery & Shipping

Christmas 2021

During Christmas, Artilleriet extends the right of purchase on all purchases until 14/1 2021. This applies regardless of whether you shop your Christmas gifts online or in our stores at Magasinsgatan 19 in Gothenburg.

Last day for delivery before Christmas
Place your order latest 21st of December before 13:00 (within Sweden)

Please choose Home Delivery
Due to the high demand for service points before Christmas,
We encourage you to choose Home Delivery or Christmas Express Delivery in the checkout,
We have temporarily reduced these shipping options' prices to enable you to get your goods safely and quickly before Christmas.

Any delays caused by third parties may, unfortunately, affect your delivery time. Therefore, we recommend that you place your order as soon as possible during December.
DELIVERY OPTIONS, SWEDEN

All products in your order need to be in stock when placing the order (see the delivery status on a product). You will receive a notification via SMS and/or e-mail the day before the first possible delivery time with a link to a page where you decide the time for home delivery. Delivery takes place between 9:00–22:00. Longer delivery times apply to some destinations, see postnord.se/leveranstider

DHL
Packages over 20 kg are delivered to the nearest Service Point. Please enter your mobile number for SMS notification, otherwise you will get a notice in the mail. Packages over 20 kg or longer then 150 cm are delivered by DHL Home Delivery daytime. Delivery is made to the door/gate weekday's between 9.00-16.00 DHL will contact you to schedule the distribution and delivery takes place within a two-hour period. Note that the recipient can not decide the delivery time, it's controlled by DHL's fixed routes in your area.

Pick up at Artilleriet Warehouse
You can choose to collect your goods at our warehouse at Olof Asklunds gata 25, 421 30 Västra Frölunda, Monday–Friday 8.00-16.00. As soon as your goods are ready for pick-up we will contact you via email, SMS or phone.



DELIVERY TIMES, SWEDEN

Items in stock
If the item is in stock we normally send out your order within 2-3 workdays. The delivery time from us to you is usually 2-4 workdays. At large orders or delayed delivery from suppliers, the delivery time may vary. In such cases, you will be notified about this as soon as we have processed your order. Should there be special reasons for goods not delivered in time, the customer must notify us regarding this matter.

Items out of stock
Delivery time for items out of stock or customized orders are approximate. We will get back to you if the delivery time for any reason would be longer than estimated.

Order with items with different delivery times
If you order multiple products with different delivery time on the same orders, goods will be sent in one shipment when all the goods are in stock. If you wish partial delivery contact info(@)artilleriet.se. Extra charge may apply.

Home Delivery
All shipments from Artilleriet are sent to service point or delivered to your address and can only be collected with shipping number, this is sent to you by SMS or letter. You can request that your delivery will be dropped of without endorsement. In this case your goods will be left at your address without endorsement, it is you, the customer that is responsible for the package from the freight company relinquished packets on the specified address. Contact info@artilleriet.se if you want this shipping option.

I fee for uncollected mail or unsuccessful delivery attempts.
In cases where the packages, letters or larger parcels are returned to Artilleriet from the shipping company because the client/receiver has not collected the package from the delivery point; 2) has not been reachable on Supplied Notification Phone; 3) refused to package upon delivery; or 4) stated false name, address or contact details, Artilleriet will charge the client a fee. For letters and parcels fee amounts to SEK 300 incl. VAT for pallet / larger packages to SEK 600 incl. VAT.
If DHL or Artilleriet agreed with the receiver on the day and time of delivery, but the receiver is not in place at the time of delivery, an additional fee of 300 SEK incl VAT will be added for a new delivery attempt.



RETURNS
When purchasing in our online store or by phone the distance law is applied. This means that you, the customer has the right to return your purchase within 14 days. The 14 days starts from the date the customer receives the product.
The merchandise must be in as good condition as when you received it, this means unused and undamaged. The goods must be packed in original packaging.
Repayment is normally within 1-5 working days, but no later than 30 days after we have received and accepted the return. Please note that any invoice must be paid even if you return the product.
Artilleriet is not responsible for any damage in the return shipment, therefore, send you return well packaged.

When purchasing an item that is not in stock, custom made/ordered or otherwise, the distans law don´t apply. This may for example be a couch in a specific color and fabric made just for you.

How to make a return:
1. Contact our customer service and ask for a return shipping label and return form.
2. Fill in the return form. Be sure that the information is accurate and clear.
3. Pack the product properly, use the original product packaging and a protective transport packaging, similar to that you received the package. Do not forget to attach the return blanket in the package.
4. Return the product to the Artilleriet Warehouse using the return shipping label, sent to you by email or post.

When you use your right to return the cost for return shipping is payed by the customer. Return shipping is adjusted in connection with the refund of your money. Return policy does not apply to business customers.


COMPLAINTS
You have the right to claim a product if it can be assumed to be a manufacturing defect in the product. Contact us at info@artilleriet.se and include clear pictures of the defective product and give us your order number.
We are primarily changing the goods with a new one, or if the item is out of stock we will reimburse you for the product.


TRANSPORT DAMAGE
If you discover upon receipt of your package that the shipment is visibly damaged in transit, this must be reported immediately to the shipping company. This applies both to home delivery and when you pick up the package from a representative. If, during unpacking, you discover the contents are damaged or that goods are missing. In that case, you as a customer are obliged to contact Artilleriet customer service no later than within three calendar days.
Contact our customer service here to complain about the shipment with pictures of the damaged goods

If the transport provided without endorsement, by proxy, the transport may not be claimed.